The Ticket Program

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What is MAXIMUS' Role?

The Ticket to Work legislation required the Social Security Administration to identify a contractor to assist in the administration of the Ticket To Work Program. MAXIMUS was awarded two contracts to serve as Operations Support Manager (OSM) and Ticket Program Data Operations Center Manager (TPDOCM). MAXIMUS role as OSM and TPDOCM includes:

• establishing and maintaining a toll-free telephone call center and electronic mail response capability to answer beneficiary questions and make referrals, as appropriate;
• administering and supporting the Ticket assignment process;
• administering and supporting the Employment Network payment process;
• insuring the continuity and seamless operations of the Ticket Program for the key Ticket Program participants; ie., Social Security Administration beneficiaries, Employment Networks(ENs), and state Vocational Rehabilitation (VR) agencies.

About MAXIMUS

MAXIMUS is the largest provider of program management, consulting, and information technology services to state and local governments, and a leading service provider to the Federal government. Our multi-disciplinary services and delivery systems are designed to make all levels of government more efficient and cost-effective, while improving the quality of their programs and services.