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Ticket Program (Employment Network) FAQs

Are beneficiaries required to use the Ticket?

No. The Ticket Program is totally voluntary. A Ticket eligible beneficiary (Ticket-holder) can choose if, when and where to use his or her Ticket.

Do Employment Networks receive upfront funding?

No. Ticket to Work is a performance-based Program. Revenue is realized when the Ticket-holder achieves certain employment-related milestones and/or outcomes.

To help Employment Networks who need upfront capital, MAXIMUS and the Social Security Administration developed an “EN Capitalization Resource Directory ”. This Resource Directory is designed to help organizations find information and resources on different funding sources.

Are Employment Networks required to serve everyone?

No, unless otherwise mandated by different legislation or rules governing their organization. Through the EN RFP and a subsequent EN contract with SSA, Employment Networks elect which specific services they want to offer, which types of people they are capable of serving, in which geographical area. In most situations, ENs can determine which Ticket-holders to work with based on an assessment of their services, expertise, capacity, and the Ticket-holder’s goals.

What if the Ticket-holder decides to work with a different Employment Network?

A Ticket-holder can choose at any time to seek the services of a different Employment Network. If so, the previous Employment Network may be eligible to share in EN payments.

What if the Employment Network decides to no longer work with the Ticket-holder?

The Employment Network simply needs to notify MAXIMUS in writing that it wishes to end its agreement with the Ticket-holder. The Ticket-holder is then responsible for finding a new Employment Network to continue in the Program if they wish to do so.

Can an EN continue to receive referrals from state Vocational Rehabilitation (VR) agencies?

Yes. A provider can serve as an Employment Network and continue to partner with VR. It is important to note that there are rules regarding Ticket assignment and EN payments for those clients served by both state VR agencies and Employment Networks. Click here for details.

Will Ticket to Work revenue affect other funding streams?

EN payments are considered an additional, complementary funding source. Organizations are encouraged to coordinate with other funding sources to maximize the revenue generated from EN payments.

How do Employment Networks and Ticket-holders connect?

When Ticket-holders receive notice in the mail from the Social Security Administration that they are eligible to participate in the Program, they are encouraged to contact MAXIMUS to learn about Employment Network services available. Ticket-holders can also view an online directory of all Employment Networks . This Directory is open to the public. Should a Ticket-holder be interested, they can contact any ENs they wish.

One benefit of being an EN is access to basic contact information on Ticket-holders who are in the EN’s service area and have not started working with another EN. Employment Networks are encouraged to reach out and inform Ticket-holders and the community of their services.

How do Employment Networks get paid?

An Employment Network must submit a request for payment as well as evidence of Ticket-holder earnings. The Social Security Administration sends notification that a payment request has been approved, then deposits the payment electronically to the Employment Network’s bank account. Click here for details.

Do participants of the Ticket to Work Program adhere to Privacy Act requirements?

As Employment Networks (ENs), your organizations have agreed to protect the privacy and confidentiality of beneficiary information entrusted to you by the Social Security Administration, as well as the beneficiaries with whom you work. Privacy Act requirements, along with the applicable Federal law, regulations, and procedures governing the Ticket to Work Program, are covered specifically in the Statement of Work (Sections 5 and 6) of both the EN contract request for proposals and your individual EN contracts. Please understand that as Government contractors you are contractually obligated to abide by these rules and to insure that the employees in your organization with access to confidential beneficiary information understand them as well.


A list of links into various portions of this website follows.



 

Ticket Program Basics  

 

In the News  



 

Training Resources  

 

Program Resources  

 

EN Capitalization  

 

EN Promising Practices  

 

EN Contract Change Form  

 

Payment Process  

 

Inside Ticket Quarterly Newsletter  

 

EN FAQs

 

Glossary  



 

Directory of ENs  

 

Distribution of ENs  

 

Distribution of VRs  

 

Distribution of Beneficiaries  

 

Directory of WIPAs  

 

Directory of P&As  

 

Earnings Inquiry  


Beneficiary: 1-866-968-7842

EN/SVR: 1-866-949-3687

Toll-Free TDD Line:
1866TDD2WORK
1-866-833-2967


Send Us a Message 

Visit the Social Security Administration website:
www.socialsecurity.gov/work  


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